- Print Magazine "All About Neo Vintage Clothing"
Print Magazine "All About Neo Vintage Clothing"
We use DHL for national and international shipping. Delivery within Europe usually takes 3-5 days and international delivery takes 15 days on average.
Shipping within Germany incurs a flat fee of 4,90€, regardless of size or weight of the order. Returns within Germany are free. Deliveries within the EEC and Switzerland cost 12€ per order and delivceries to the USA and Canada cost 25€, while other international deliveries cost 30€ per order. For deliveries outside the EU, please be aware that customs or import duties may apply, which you would have to cover. For further information, please contact your local customs authority.
You also have the option of collecting your order from Burg & Schild, Rosa-Luxemburg-Str. 3, 10178 Berlin, from Monday to Saturday, 11:00 to 19:00. Please give us at least 24 hours advance notice, so that we can prepare your order.
If we unable to deliver a package according to your chosen delivery option, we will contact you, after another try it will be returned to us.
Unworn products can be returned within 14 days. Shipping costs for refund items in Germany are free. International shipping costs depend from country to country. Please inform yourself at your local post office and note that returns should be sent insured. If you want to return an item, please send an e-mail to firstname.lastname@example.org including your order number. We will send you a link to a returns label, which you can print and place on the package and bring it to the next DHL store.
As soon as we’ve received and checked your return, we refund the money via the payment method you chose when placing your order.
Unfortunately, it is not possible to return an item for an exchange. As soon as we’ve received and checked your return, we refund the money and you can order the item again.