Terms & Conditions

1. Scope

The following terms and conditions apply to all orders made in our online shop.

2. Contracting Party, Contract

The purchase contract is made with Kay Knipschild e.K.

The presentation of products in our online shop does not constitute a legally binding offer; it is a non-binding online catalogue of products only. You can put our products into your shopping basket without obligation and correct your entries before sending your binding order at any time by using the correction tools that are provided for this purpose and which are explained in the course of the order procedure. By clicking the order button, you are placing a binding order for the goods in your shopping cart. Confirmation of receipt of the order takes place by email immediately after sending the order, and does not constitute an acceptance of the contract. We can accept your order within 5 days by sending a declaration of acceptance in a separate email or by delivering the goods.

The languages available for the conclusion of the contract are German and English.

We will save the text of the contract and send you the order information and our terms and conditions via email. You can also view the terms and conditions on this page and download them from this page at any time. For security reasons, your previous orders are no longer available on the Internet.

3. Delivery

Shipping costs will be added to the product prices specified.

For a minimum order value of €100, we ship to addresses in Germany and for a minimum value of 250€ we ship to adresses within the EU & Switzerland for free
For order values below €100, we charge €4,90 per package to ship to addresses in Germany.
For order values below €250 we charge 12€ for countries withing the EU & Switzerland.
Returns within Germany are free.
We charge a flat fee of 12€ for deliveries within the EU and Switzerland.
We charge a flat fee of 30€ for worldwide deliveries outside the EU.
We charge a flat fee of 50€ for deliveries to USA , Kanada, Australien, Norway, Great Britian & New Zealand via DHL Express

For deliveries abroad, you are responsible for payment of any customs or import fees incurred in-country.

We aim to meet these delivery times, but cannot be held liable for any delays on the part of DHL or force majeure events such as extreme weather conditions.

You also have the option of collecting your order for free at the Burg & Schild shop on Rosa-Luxemburg-Str. 3, 10178 Berlin, from Monday to Saturday, 11:00 to 19:00. Please give us at least 12 hours advance notice of collection so that we can ready your order.

We value climate protection and sustainability highly. Since the environment is so close to our heart, we have decided to deliver our goods in a carbon-neutral way. GO GREEN is a DHL service for carbon-neutral transport. It works like this: The transport of goods causes carbon emissions that pollute the environment. To compensate for these emissions, DHL GO GREEN supports special climate protection projects that reduce carbon emissions elsewhere. This way, both you, the customer, and we can make a valuable contribution to the fight against climate change.

4. Payment

The following payment methods are available:

Payment in Advance

With advance payment, we will provide our bank details in the order confirmation and deliver the goods after payment has been received.

Credit Card

Your credit card will be charged after the order is confirmed.

PayPal

You pay the invoiced amount directly to PayPal. You must already be registered with PayPal or you must first register, authorise your access data, and confirm your instructions for payment to us. Further information will be provided when placing your order.

5. Ownership

All goods remain our property until full payment has been received.

6. Damages in Transit

If goods are delivered with obvious damages, please point out these defects immediately to the delivery agent, and contact us without delay. Failure to make a complaint or to contact us does not affect your statutory rights or their enforcement, or the warranty rights. However, it will help us assert our own claims against the carrier and/or transport insurance.

7. Warranties

Unless expressly agreed otherwise below, the statutory liability applies.

The statute of limitations for used items is one year after delivery of the goods.

The above limitations and time restrictions do not apply to claims due to damages caused by us, our legal representatives or agents

in the case of injury to life, limb or health
in the case of grossly negligence or deliberate breach of duty or fraudulent intent
in the case of breach of contractual obligations, the fulfilment of which constitutes correct execution of the contract and on whose fulfilment the signatory must ordinarily be able to rely (cardinal obligations)
to the extent agreed within the scope of a guarantee
provided that the Product Liability Directive applies.

Information regarding any applicable additional guarantees and their exact terms can be found with each product description and on special information pages in the shop.

Customer Service: You can contact our customer service from Monday to Friday from 11:00 to 17:00 by telephone on +49 30 246 30 501 or by email at onlineshop@burgundschild.com

8. Liability

We assume unlimited liability for claims due to damages caused by us, our legal representatives or agents

in the case of injury to life, limb or health
in the case of gross negligence or deliberate breach of duty or fraudulent intent
to the extent agreed in the guarantee
provided that the Product Liability Directive applies.

For breach of contractual obligations, the fulfilment of which constitutes correct execution of the contract and on whose compliance the contractual partner may ordinarily rely (cardinal obligations) due to slight negligence by us, our legal representatives or agents, liability is limited to the foreseeable damage which must typically be expected to occur upon conclusion of the contract.

Claims for damages are otherwise excluded.